Support

Cancel a subscription

On iPhone, cancel in the App Store subscription settings. On Android, cancel in Google Play subscription settings. In the app, Profile → Settings → Manage subscription opens that page. HAP does not cancel the store subscription itself. Access continues until the end of the period you already paid for.

Restore purchases

Open Profile → Settings → Subscription and tap Restore purchases. Use the same Apple ID or Google account you subscribed with.

Delete your account

In the app, open Profile → Settings → Delete my account and data. Confirm, then type DELETE. This removes your profile, training history, and profile photo. It cannot be undone. Deleting the account does not cancel an App Store or Google Play subscription; cancel that in the store first.

Can't open the app? See how to delete your account by email, what is deleted, and how long it takes.

Apple Health permissions

In the app, open Profile → Settings → Apple Health. To change what HAP can read or write, use the iPhone Settings app → Health → Data Access & Devices → HAP. Save gym sessions to Apple Health is the write switch in HAP Settings. Nothing is read or written unless you allow it.

Data export and other questions

Email support@haptraining.app to ask for a copy of your data, a correction, or anything else covered in the Privacy Policy.