HAP: Hybrid Athlete Planner

Delete your account

You can delete your HAP account and its data at any time, from the app or by email. Deleting it cannot be undone.

In the app

Open Profile.
Open Settings.
Tap Delete my account and data.
Confirm, then type DELETE.

This works on iPhone and Android.

By email

If you can no longer open the app, email support@haptraining.app from the email address you use for your HAP account, and ask us to delete it. We only act on requests from that address, so nobody else can delete your account.

What is deleted

Your account: email, sign-in details and user ID.
Your profile: goals, sports, schedule, body measurements and injuries.
Your training: plans, sessions, logged workouts and sets, check-ins, and health readings HAP saved from Apple Health or Health Connect.
Your profile photo.
Your consent records and any diagnostic events.
Your subscription record at our subscription provider. If you paid on the web, your customer record at our payment provider.

Data stays in Apple Health or Health Connect on your phone. HAP does not delete it there; manage it in those apps.

How long it takes

In the app: straight away. You are signed out when it finishes.
By email: within one month of your request. We reply when it is done.

We keep one record that an account was deleted, with the date and nothing that identifies you. If our subscription or payment provider cannot be reached at the time, we keep your user ID only until the deletion there succeeds.

Subscriptions are separate

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in the store first, or you may be charged again. See Support for how.